Helen Neary Coaching Privacy Policy

Updated: October 2021

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At Helen Neary Coaching, we are committed to protecting and respecting your privacy at all times.  This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may use it and how we keep it secure.

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We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

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Any questions regarding this Policy and our privacy practices should be sent by email: helen@helennearycoaching.com

 

Who are we?

 

I work as a sole trader. Here are my main professional qualifications:

 

Coaching Psychologist (British Psychological Society)

Accredited NLP Practitioner & Coach

Accredited Time Line Therapist

Youth Mental Health First Aider

Qualified Teacher

 

How we collect information from you?

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We obtain information about you when you make a request for our services, for example, when you contact us about booking a free-trial coaching session, send us an email about our services or products, or if you register to receive one of our email newsletters/tips or to be kept updated etc. Please note that as of this time, this service is not on offer.  it’s very easy to opt-out or unsubscribe if you want to?  Please email me and put “unsubscribe” in the title and I will unsubscribe you or remove your email from my database.

 

We may request basic info about your child/teen (if under 18 years) and the problems they are experiencing, so we can offer the most applicable help and support. You MUST give me permission to safely and securely store information on your child or teen. 

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What type of information is collected from you?

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The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding the specific needs of your child or teen. 

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How is your information used?

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We may use your information to:

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• process free-trial requests you have submitted;

• dealing with enquiries about our services etc.;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• send you communications which you have requested about our services;

• activities, promotions of our associated services;

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We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant coaching agreement we have together (should you become one of my clients).

 

Who has access to your information?

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We do not sell or freely distribute any information about you or your account to other parties. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

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We will not contact you for any purposes by email, phone or text message unless you have given your prior consent. You can change your communication preferences at any time by contacting us on email: helen@helennearycoaching.com

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How you can access and update your information

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The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: helen@helennearycoaching.com.

 

You have the right to ask for a copy of the information Helen Neary Coaching hold about you (or your child/teen). Simply contact us via one of the options on this page.

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Security precautions  are in place to protect the loss, misuse or alteration of your information

 

When you give us personal information, we take steps to ensure that it’s treated securely.

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Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’ (where applicable?)

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Like many other websites, Helen Neary Coaching website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

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It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, contact your ISP. 

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Links to other websites

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Our website may contain links to other websites or other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

​In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

 

​16 or Under​

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We are committed to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information. We do NOT video-record 1-2-1 online coaching sessions or take pictures without first gaining express permission from the Parent where this is required for the purposes of coaching enhancement or follow up training.